Frequently Asked Questions

A virtual assistant (VA) is a skilled professional who provides remote support (administrative, creative, technical, or specialized) to businesses and entrepreneurs. Virtual assistants utilize technology to collaborate and deliver a wide range of services.

By hiring a virtual assistant, you can delegate tasks efficiently, save time, reduce overhead costs, focus on growing your business and improve your work-life balance.

We take pride in the expertise and skills of our virtual assistants. Our team is carefully selected and comprises professionals with diverse backgrounds, all possessing the necessary qualifications and experience to deliver exceptional service. Here's an overview of the qualifications and skills our virtual assistants possess:

Administrative Expertise: Our virtual assistants have a strong foundation in administrative tasks, honed through years of experience in managing calendars, handling emails, data entry, document preparation, and other administrative duties.

Customer Service Excellence: We understand the importance of excellent customer service. Our virtual assistants are skilled in providing friendly, efficient, and personalized support to your clients, ensuring a positive customer experience.

Social Media Proficiency: Navigating the dynamic world of social media is crucial for modern businesses. Our virtual assistants are proficient in social media support, Canva graphic creation, scheduling, and engaging with your audience to boost your online presence.

Communication Skills: Effective communication is key to a successful virtual assistant-client relationship. Our team is adept at clear and proactive communication, ensuring your tasks are understood and completed to your satisfaction.

Time Management: With a background in admin and customer service, our virtual assistants are well-versed in managing time efficiently, ensuring tasks are completed promptly and within deadlines.

Adaptability: Every business is unique, and our virtual assistants have the adaptability and versatility to cater to diverse industries and requirements. We tailor our approach to best suit your specific needs.

Problem-Solving Abilities: When challenges arise, our virtual assistants are equipped to handle them with creativity and resourcefulness, finding effective solutions to support your business.

Tech-Savviness: In the digital age, technology plays a vital role. Our virtual assistants are tech-savvy, proficient in various tools, project management software, and platforms to enhance their efficiency.

Our virtual assistants are not only highly skilled but also possess the dedication and commitment to deliver outstanding support to your business. Rest assured that our team is fully equipped to handle admin, customer service, and social media tasks efficiently, allowing you to focus on growing your business with confidence.

We pride ourselves on offering versatile and customized virtual assistance to suit your unique business needs. While our services page provides an overview of our core offerings, we are more than happy to accommodate tasks that may be unique or specific to your business requirements.

Customized Solutions for Your Business: If you have a task in mind that is not listed on our services page, don't worry! Our virtual assistants are skilled and adaptable professionals who can take on a wide range of tasks beyond the standard offerings. We are here to explore new challenges and tailor our support to match your specific needs.

The Process for Unique Tasks: When you request a task that is not listed in our standard offerings, we will work closely with you to understand the specific requirements and objectives. To ensure clarity and accuracy, we will discuss the task's scope and expectations, and if necessary, draft a new contract that includes the additional service. Please note that for tasks not listed on our services page, there may be an additional fee or a change in the service price to accurately reflect the scope and complexity of the new task.

Your virtual assistant is willing to learn and adapt to new tasks, and if necessary, you may provide training to ensure successful task completion. Please note that if the task involves learning a new skill or software program, any associated costs incurred will be your responsibility.

Feel free to reach out to us with specific requirements, and we'll be happy to discuss how we can provide tailored support to meet your business goals.

Virtual assistants leverage technology to work seamlessly with clients from various locations. The process of working remotely typically involves the following steps:

Initial Consultation: We begin by understanding your business needs and requirements. Through an initial consultation, we gather crucial information to ensure we can provide tailored virtual assistance that aligns with your objectives.

Communication Channels: Virtual assistants utilize a range of communication channels such as email, phone calls, video conferencing, and instant messaging to stay in touch with clients. These channels facilitate smooth collaboration and real-time interactions.

Task Assignments: Once we have a clear understanding of your tasks and goals, we receive task assignments from you. These tasks are managed and tracked efficiently using various project management tools, ensuring transparency and accountability.

Data Security and Confidentiality: We take data security and confidentiality seriously. We employ best practices to safeguard sensitive information, ensuring it is only accessible to authorized personnel.

Timely Updates: Throughout the project, we provide regular updates on task progress, achievements, and any potential challenges. This keeps you informed and in control of the project's status.

Flexibility and Adaptability: Virtual assistants are skilled at adapting to different working styles and preferences. We are flexible and can adjust our approach to best fit your business needs and communication preferences.

Delivering Results: Our primary focus is on delivering high-quality results within agreed-upon timelines. By collaborating efficiently and effectively, we ensure that your objectives are met, and tasks are completed to your satisfaction.

Continuous Support: Our support doesn't end with task completion. We are here to offer ongoing assistance, answer questions, and support your business as needed.

We are generally able to respond to clients within 48 hours M-F. Tasks will be completed by the date agreed upon.

If you have a specific project that requires assistance, you can hire us on a one-time basis. We'll work closely with you to understand your project requirements and deliver high-quality results within the agreed-upon timeframe.

In addition to one-time projects, we also offer support for short or long-term tasks. Whether you need a few hours of assistance each month or require ongoing support for your daily business operations, we are here to provide you with the virtual assistance you need.

Our rates vary depending on services and package choice.

There are no hidden fees. However, if there is a software program or a platform you want to use that we do not have, or a training you’d like us to take, you would be responsible for the cost of that program.

Yes, a contract serves as a formal agreement between you and Elite Virtual Services. It outlines the scope of services, project timelines, pricing details, and other essential terms. By signing the contract, both parties gain clarity on what to expect from the partnership, fostering a smooth and productive working relationship.

Yes, we can agree upon a trial period and after that period reassess if you’d like to extend the contract.

Payments for the month are due in advance, on the 1st of each month. You will receive an electronic invoice which you can pay with a debit or credit card.

In many professional service industries, including virtual assistance, advance payment is a standard practice. Paying for services in advance guarantees that your project is prioritized and scheduled within our workflow. By securing your spot early, you can be confident that we will dedicate the necessary time and resources to deliver exceptional results within the agreed-upon timeframe.

To allow some flexibility, there is a 3-day grace period. After the 3rd of the month, a late fee as outlined in your contract will be applicable

Yes! We believe in the power of word-of-mouth recommendations. As a way of saying thank you, we have a referral bonus program in place. Whenever you refer someone who becomes a client and signs a contract for retainer packages of 10 hours or more per month, you'll receive a special bonus from us.

We understand that time zone differences can be a concern when working with virtual assistants. We have implemented strategies to ensure smooth communication and collaboration, regardless of geographical locations. Here's how we handle time zone differences:

Flexible Working Hours: Our virtual assistants maintain flexible working hours, allowing us to accommodate clients in various time zones. We strive to align our schedules with yours, ensuring optimal overlap for real-time discussions and updates.

Clear Communication Channels: We establish clear communication channels from the outset, ensuring that important information and updates are easily accessible to both clients and virtual assistants. We utilize email, project management tools, and instant messaging to foster efficient and ongoing communication.

Timely Responses: We prioritize timely responses to client inquiries and messages, acknowledging the significance of prompt communication in remote working relationships. Even when there is a time zone difference, we aim to respond promptly within our working hours.

Working across time zones is a challenge we are well-prepared to handle. We value open and consistent communication with our clients, and our goal is to deliver exceptional service regardless of geographical barriers.

We are committed to providing high-quality virtual assistance tailored to your unique needs. However, we understand that sometimes expectations may not align perfectly, and you might not be fully satisfied with the performance of your assigned virtual assistant.

In such cases, we encourage open communication and collaboration. Here's how we handle situations where clients are not completely satisfied:

Performance Review and Feedback: If you find any aspects of the virtual assistant's performance that need improvement, we encourage you to provide specific feedback. This feedback is invaluable in helping us understand your preferences and expectations, allowing us to make necessary adjustments to enhance the quality of service.

Reassignment or Replacement: If, despite providing feedback, you are still not satisfied, we will work with you to find the best solution. Depending on your preferences and subject to availability, we can reassign the tasks to another virtual assistant within our team or explore the possibility of a replacement if necessary.

Termination Clause: Our contracts include a termination clause that requires written 14 days' notice to cancel the agreement. If, after making every effort to address your concerns, you decide to discontinue the collaboration, we will process the termination promptly.

We pride ourselves on being proactive in understanding your expectations and maintaining high-quality standards. Our ultimate goal is to foster a positive and productive partnership that brings value to your business.